StreamTV Show 2023 has ended
Tuesday, June 13 • 3:00pm - 3:20pm
Product and UX Track Keynote: Creating the Ultimate CX

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The Streaming TV industry has a unique challenge in that our customers sit on the other side of the TV screen - almost impossible to access directly. Additionally, hearing from customers is infrequent as we’ve created a flexible industry that requires less effort to leave us than call us. In this session we will explore how we can break through the virtual wall, develop better strategies to listen to our customers, and tactics for bringing the customer experience to life within our organizations.

avatar for Hannah Hartsig

Hannah Hartsig

Head of CX, Sling TV
As the Head of CX at Sling TV, Hannah leads a team of managers responsible for oversight of the experience  across the customer journey, customer care, and voice of customer. Prior to Sling, Hannah spent eight years advising numerous enterprise brands on their customer experience... Read More →

Tuesday June 13, 2023 3:00pm - 3:20pm MDT
Cotton Creek